Booking & Cancellation Policy

Advance Payment:

To secure booking a 100% advance payment is required for reservation

Cancellation Policy:

In case of cancellation, out of the total tariff of the entire period booked:

 

  • For period of more than 3 days free cancellation by 2 PM– 24 hours prior to check-in to avoid a penalty of 1st night charge plus any applicable taxes & fees.
  • For a period less than 3 days free cancellation by 2 PM– 48 hours prior to check-in to avoid a penalty of 100% advance payment plus any applicable taxes & fees.
  • No-shows will be treated with 100% cancellations – No refund
  • If cancellation are approved, the refund will be processed within 14 business days.
  • In the event of part cancellation of the reservation (i.e. reduction in duration or several rooms), the above cancellation policy will apply.

Need help?

Contact us at thebaseraa@gmail.com for questions related to bookings or refunds.